Contact information

Last Updated: January 18, 2026

At Viva Tallow LLC, we’re dedicated to providing exceptional support for our handcrafted tallow-based products—tallow soap, whipped tallow skin cream, whipped tallow sun cream, tallow candles, and tallow deodorant. This Contact Information Policy outlines how you can reach us for questions, concerns, or support related to your purchases through our Website (vivatallow.com) or at point-of-sale locations (e.g., farmers’ markets). We value transparency and are here to assist you!

Contact Methods

You can reach us using the following methods:

  • Email: info@vivatallow.com – For general inquiries, refund requests, shipping issues, subscription cancellations, or product questions.
  • Phone: 612-440-1275 – For urgent concerns or direct assistance. Available Monday–Friday, 9 AM–5 PM CST.

Note: A full address may be required for regulatory compliance. Consult an attorney to confirm.

When to Contact Us

We’re here to help with:

  • Order issues, including defective products, allergic reactions, or shipping concerns (see our Return and Refund Policy).
  • Subscription management, such as cancellations or updates (see our Shipping Policy).
  • Questions about product use, including patch testing, sun cream application, or candle safety (see our Terms and Conditions).
  • Feedback or inquiries about our products or Website.
  • Privacy concerns or data requests (see our Privacy Policy).
  • Our 30-day “Love It or Contact Us” guarantee for unsatisfactory purchases.

How to Contact Us Effectively

To ensure a swift response, please include the following when reaching out:

  • Your full name and contact information.
  • Order number (for Website or in-person purchases).
  • A brief description of your question or issue.
  • Supporting details, such as photos for defective products or shipping issues.

We strive to respond to emails within 3-5 business days and phone inquiries within 1-2 business days. Response times may vary during holidays or peak periods.

Our Commitment to You

We aim to provide clear, helpful, and timely support to enhance your experience with Viva Tallow products. Your feedback helps us improve, and we’re committed to addressing your concerns with transparency and care. For detailed policies, please review our:

Contact Us

Reach out anytime: