Frequently asked questions

Answers about our ingredients, how to use each product, and your order.

About tallow

Why tallow?

Tallow is rendered from suet, and ours comes from 100% grass-fed, grass-finished cows on small Minnesota farms. Its fats are similar to the natural oils in your skin, which is why it absorbs so well, and it naturally contains vitamins A, D, E, and K. Read more in why tallow works so well with your skin.

Does tallow smell like beef?

No. We render our tallow slowly and carefully, so it's clean and neutral. Scented products get pure essential oils. Unscented products may occasionally have a faint, natural scent, but it's subtle. See how we make our tallow.

Can tallow clog pores?

Tallow has a low-to-moderate comedogenic rating, around 2 on a 0–5 scale. Many people with acne-prone skin use it happily, but everyone's skin is different. Start with a small amount, patch-test first, and see how your skin responds. More in our post, Will Tallow Clog Your Pores?

Is tallow okay for oily or sensitive skin?

Our products use five ingredients or fewer, which many people with sensitive skin prefer. Unscented versions keep things extra simple. If your skin is oily, start with a very small amount at night. Patch-test first, and talk to your dermatologist if you have a skin condition.

Why do products vary slightly in texture, color, or scent?

We use grass-fed tallow and local beeswax straight from nature, so the seasons can cause small differences from batch to batch. It's a sign of real, minimally processed ingredients, and it doesn't change how the product works.

What kind of zinc oxide do you use?

We use non-nano, uncoated zinc oxide, a naturally derived mineral, blended with grass-fed tallow and a touch of cocoa powder to soften its white cast. See every ingredient on our Ingredients page.

Why is there lye in your soap?

All true soap is made with lye. It reacts with the tallow and water while the soap cures, and is fully used up in the process, so none is left in the finished bar.

Using our products

How do I use each product?

Our How to Use page has simple steps for every product, plus tips for storage and cold weather.

Is it okay for kids or babies?

Our minimal-ingredient formulas are gentle, and many customers use the unscented Whipped Tallow Skin Cream for little ones. Everyone's skin is different, so always patch-test first, and check with your pediatrician if you have concerns.

What's the difference between scented and unscented?

Unscented products keep it to the core ingredients. For the skin cream, that's just tallow and beeswax. Scented versions add steam-distilled or cold-pressed essential oils: lavender, vanilla, sweet orange, sandalwood, lemongrass, Norway pine, bergamot, peppermint, or eucalyptus.

Is there cross-contamination between scented and unscented products?

We take care to keep them separate. Each soap mold gets its own butcher paper liner, and our soap stamp gets a fresh protective layer every batch. For creams, we clean all equipment when switching between scented and unscented batches.

What's in your deodorant? Is there baking soda?

No baking soda. It's made with grass-fed tallow, beeswax, kaolin clay, magnesium hydroxide, and essential oil. If you're switching from an antiperspirant, give your body a week or two to adjust. Our Gentle Pit Cleanse is a simple routine that can help during the switch.

How should I store my products?

Skin cream and sun cream: somewhere cool and dry, at or below 75°F. In hot weather, the fridge works. It may firm up, then softens again at room temperature.

Soap: on a draining dish, out of the shower stream, so it dries between uses.

Deodorant: cap on, somewhere room temperature. A dresser drawer works great.

Candles: upright, away from heat like radiators or sunny windowsills.

How long do your products last?

Skin cream and sun cream keep about 12 months unopened and 6 to 8 months once opened. Soap lasts 1 to 2 years if kept dry, and candles last for years.

Orders & shipping

Which set should I start with?

Take our 30-second quiz and we'll match you with a set, or compare all three on our Bundles page.

Can I try just one product?

Yes. Every product is sold on its own, and the sets are there for anyone who wants to try a few at once.

How much is shipping, and how fast does it arrive?

Shipping is a flat $5, and free on orders over $50. Orders usually ship within 1 to 2 business days and arrive in 3 to 5 business days, with tracking by email. We ship within the US from Minnesota. In warm weather, bring your package inside promptly, since tallow is sensitive to heat.

Can I return it?

Because these are personal care products, we don't accept returns. We stand behind them with a 30-day “Love It or Contact Us” guarantee: if you're not fully satisfied, contact us within 30 days of delivery at info@vivatallow.com or 612-440-1275, and we may offer a partial refund or store credit. See our refund policy for details.

Can I subscribe?

Yes. Every product can be subscribed to from its product page, with delivery every month (5% off) or every 2 weeks (10% off). You can skip or cancel anytime in your account.

Still have a question? Email us at info@vivatallow.com or use the form below.

Got a Q?

Questions about scents, ingredients, or an order? Send us a note and we'll get back to you as soon as we can.